The long-term success of OT Group can be attributed to our philosophy of providing flexible, attentive, and effective customer service.
This starts with the first call to our office where we have 10 staff available to handle all incoming calls. We have all experienced the frustration of navigating through phone trees to get to the right department - which may or may not be able to help at all. This can lead to bad experiences and more importantly, time wasted unnecessarily.
At OT Group, there is no phone tree.
Our reception staff will take the time to hear and address your concerns and respond accordingly.
They will place the service calls for you quickly to either our field technicians or helpdesk without needing to go through a separate department. They will also be able to forward your calls to management or other departments and staff upon request.
OT Group clients benefit from the most efficient and comprehensive technical support and customer service team in the industry.
In addition to our incredibly fast service response, we offer eSupport to all of our clients. eSupport is a Remote Device Management function that allows clients to connect and collaborate with our service staff online, in real time.
Using our Customer Care portal, clients can place service calls, view month-to-month usage and access data on any copier or printer. Customers can also submit meter readings and order toner or consumables online instantly.
You can rest easy knowing that your business systems and networks are backed by a team of highly trained technical specialists who continuously excel in their profession.
Our clients benefit from the most efficient, comprehensive and effective technical support and customer service team in the industry. We offer incredibly fast service calls and will send a member of our highly-trained technical support team to help get your organization back on track.Book a Service Call