What are the Benefits of a Business VoIP Phone System?

Posted on January 26, 2022

Topics: VoIP Systems

What are the Benefits of a Business VoIP Phone System?

Business phone technology has changed dramatically over the past five years. Technology improvements, software updates, faster internet speeds and more cost-effective internet connections have driven new innovations in today’s phone systems.

As a result, traditional phone lines are now being replaced by new technology in Voice over IP (VoIP) phone systems

New call-to-action

Your business phone communication system plays a pivotal role in the success of your business. It ensures you can speak seamlessly with clients, it has a direct impact on your bottom line, and it encourages collaboration between your employees. 

For organizations that partner with a VoIP provider, they have a phone system that works with them as they grow.

With that in mind, in this blog we’re going to take a quick look at exactly what a business VoIP phone system is and how your business can benefit from the implementation of this new, exciting and cost-effective technology.

What is a business VoIP system

Voice over internet protocol is a type of technology that digitizes your analog phone signal and instead of sending it through a local telephone company, sends it over the internet. VoIP converts your voice into a digital signal, compresses it, and sends it over the internet, where there digital data is then uncompressed into the sound that the other person on the end of the line hears.

In essence, VoIP phone systems allow businesses to make phone calls without any telephone service. Instead all they need is an internet connection. This has a range of benefits, from more cost-effective long-distance phone calls, improved communication channels for remote workers and higher-quality sound.

As long as your business and employees have a high-speed internet connection, then you are ready to start using a business VoIP phone system. 

How can Business VoIP phone systems benefit your company?

There are a huge number of ways that businesses in Southern Ontario can benefit from a business VoIP system, including cost savings, better phone call quality, improved business mobility, more functionality and complete scalability. 

Let’s look at the few top ways your business can benefit from a VoIP phone system implementation:

  • Reduce overheads

Business VoIP systems can come with significant cost savings over traditional lines, while at the same time providing your business with more features. It’s estimated that businesses can save around 50 percent more by switching to a VoIP phone system.

When making the transition to VoIP, organizations can save money on set up costs, long distance phone calls, not having to purchase expensive hardware, not having to perform regular maintenance and paying on a per-user basis.

  • A better caller experience

With VoIP, your business will have more options to improve a caller’s experience when they phone into your business. You’ll be able to better route them to the appropriate person, play hold music, and set up a company directory so that callers can find the right place. When a caller experience is better, your brand reputation improves.

  • Support your remote workforce

Most businesses have had to transition to remote, or at least hybrid, work models over the past few years. That means they are managing a distributed workforce with their employees working from different locations. 

VoIP can be accessed from a mobile phone app or PC/laptop software, meaning that your employees can access their VoIP phone no matter where they are working from - as long as they have an internet connection. This improves your organization’s ability to be able to support a remote workforce. 

  • Improved call quality

Traditional phone lines rely on old copper networks that are outdated and usually prone to faults. When these faults do occur, the phone line typically can’t be used until the problem has been fixed by a support team from the provider.

VoIP relies on nothing more than a good internet connection. When a problem occurs, you can simply switch to another internet connection and get back on the phone. This minimizes the amount of business disruptions your business has and leads to improved call quality for your phone systems. 

  • Scale your phone system as needed

Today’ businesses need to be more agile than ever before, as we deal with supply chain disruptions, paused projects, workforce shortages, high inflation and so much more. A VoIP phone system gives your business the ability to scale up or down quickly.

A business VoIP phone system uses a user pricing model, and this can be changed quickly and easily. If you’re experiencing huge growth, simply add more users at the click of a button. Alternatively, if you need to downsize then you can also remove users.

  • Use integrations to gain valuable business insights

VoIP phone systems are easily integrated with other important software in your business, such as CRM platforms or phone call analysis platforms. VoIP can help your business track and report call activity in real-time, so that you can use those insights to make your operations more efficient. 

  • Automate common customer queries

Does your customer service department have to answer the same customer queries over and over again? With some VoIP systems you can use intelligent automation to reduce manual tasks, such as setting up an FAQ or troubleshooting line that answers the most common questions or problems that customers have. 

  • Improve collaboration among your team’

Many VoIP software providers are now offered as part of a Unified Communications (UC) platform that provides your employees with all the real-time communication tools they need such as instant messaging, VoIP and video conference, as well as non-real time communication tools such as email, integrated voicemail and SMS.

By incorporating all communication tools into one service, you are able to dramatically improve team collaboration through a convenient and easy-to-use platform that’s designated to communication. This both improves collaboration and saves your employees time.

Interested in learning more about business VoIP, and how your Ontario-based business can benefit from it? Get in touch with OT Group today. We can help your business find a VoIP system that works for your specific requirements. 

VoIP Phone System Offer

ot_cloud_phone_2

Are you looking for a VoIP phone system? We're here to help!

OT Group has a range of VoIP solutions depending on your company’s unique requirements.

Whether your business wants to sound more professional with enterprise features, you need to centralize the management of your phone system across multiple locations throughout Canada or if you need a collaboration solution for your remote team - we are here to help.

View our VOIP Offers

Related posts

Subscribe to our blog

Blog Subscription

LOOKING FOR SOMETHING? TYPE YOUR SEARCH HERE...

  • There are no suggestions because the search field is empty.