When it comes to successfully operating a business, communication is key. Whether it is internally collaborating with your team or answering questions from your customers, a phone system is critical to most organizations.
But what phone solution is best for your business? Should you invest in a VoIP phone system or a traditional analog landline?
This is an important question because the right phone system can save your business money. Not only can you save money by investing in a cost-effective solution, but the right phone system can improve your team’s internal efficiencies and productivity levels.
We strongly believe that VoIP is the best solution for the requirements of any business. There’s a reason why VoIP business lines jumped from a mere 6.2 million in 2010 to a staggering 41.6 million in 2018 (Statistia).
That’s because the transition from an analog phone system to VoIP can bring a huge number of benefits to an organization.
In this blog we’re going to take a look at what VoIP phone systems actually are, and what the benefits of VoIP Vs. analog is. We hope that this information will help you invest in a phone solution that empowers your organization to grow.
What is VoIP?
Voice over internet protocol (VoIP), also known as IP telephony or a cloud-based phone system, is a communications solution which uses the internet to complete phone calls.
Rather than using a traditional PBX and a phone line, a VoIP call is made from either a computer or another connected device and routed through a virtual PBX hosted in the cloud. This allows calls to be made and answered through a business number, without the user having to be present at a physical location to use a traditional phone line.
It’s due to this difference that a VoIP phone system allows users to make phone calls at any time, at any place, and from any device. All users need is either a computer with a headset, a mobile device with an application for the VoIP provider, or a traditional desk phone with a VoIP service.
Due to this flexibility, VoIP is a fantastic solution for organizations that have either remote workers and team members that travel frequently and need to access the business phone system while on the move.
But there are a lot more benefits than just that. Let’s take a look at the top benefits of VoIP Vs. Analog.
The benefits of a VoIP phone system
- Proven reliability
VoIP solutions work by converting a user’s voice into a digital signal and then delivering that through an internet connection. As long as a business's internet connection is good, VoIP is capable of delivering a consistently high-quality service.
In addition to reliability, VoIP phone systems also offer better sound quality than traditional landlines. By leveraging wideband audio codecs to improve the sound quality of calls, VoIP provides users with far superior sound quality that removes the static experienced in traditional phone lines.
- Lower costs
Cost savings are significant with VoIP when compared to traditional phone systems. Besides the lower monthly rates that come with VoIP, there are additional savings when it comes to minimal hardware requirements and no installation fees.
Maintenance costs are also kept to a minimum with VoIP systems. Since the PBX is hosted in the cloud and there is virtually no physical hardware required, companies simply have to ensure that their computers are working and the internet connection is running to use their phone system.
- Improved business flexibility
VoIP requires no physical hardware, such as copper lines, to function. Instead, users need just a computer, laptop or a cell phone to place and receive calls using the business phone system. This provides businesses with improved flexibility.
There are two primary benefits of this improved flexibility. Firstly, organizations are able to easily support a remote team, giving employees access to the business phone system no matter where they are based. Secondly, business can scale up and down as the company evolves by simply calling their provider and either adding or taking away phone lines.
- Fast installation
Unlike traditional phone lines which require hardware and complex installations, VoIP can be installed into a business in less than an hour. Due to the lack of hardware required for VoIP, businesses can be set up in rapid time when onboarding to a cloud-based phone solution.
- Advanced business features
Last but not least, VoIP can come with a range of advanced features that enhance your organization’s processes. These business features include functionality such as call queuing for your customer service team, auto attendant for the automated directing of callers to the right person and call recording.
The use of a business phone system with advanced features can dramatically improve your internal operations and enhance team productivity.
Are you interested in learning more about the benefits of VoIP Vs. analog? Get in touch with OT Group today.